Help & support
Having trouble with FrDict? Start here. If you can’t find an answer, email us.
Contact us
support@frdict.comWe usually reply within 2 business days.
You can also write to us in the app under Me → Help & feedback.
Email usManage your subscription
iPhone: Settings → Apple ID → Subscriptions → FrDict
Android: Google Play → Payments & subscriptions → Subscriptions → FrDict
New phone? Sign in to the store with the same Apple ID or Google account; the subscription follows that account. If it does not come back, email us.
Delete your account
In the app, go to Me → Account & backup → Delete account, or email us.
Cancel your subscription first: deleting your account does not cancel a store subscription.
How deletion worksFrequently asked questions
How are FrDict and FreeTCF related?
Both come from the same team. FreeTCF is a TCF practice site; FrDict is a vocabulary app and French dictionary whose real-exam examples come from FreeTCF’s question bank. FreeTCF Pro members also get FrDict Pro.
Can I use it without an account?
Yes. Looking up words, learning and reviewing all work without signing in; your word list and progress stay on your phone. Sign in to back up your word list and sync it across devices.
Will my word list move to a new phone?
If you signed in and turned on cloud backup, sign in with the same account on the new phone and it comes back. If you never signed in, the word list stays on the old phone.
How do I restore a purchase?
Subscriptions belong to your App Store or Google Play account. Sign in with the same Apple ID or Google account on the new phone and it comes back. If it does not, email us with the address you bought with.
How do I cancel my subscription?
Subscriptions are managed by the App Store or Google Play; cancel them using the steps under Manage your subscription. You stay on Pro until the end of the current period.
How do I report a wrong definition?
Email us with the word and what is wrong. We check it and fix it.